FAQ

  • About Dr. Johns

    • What cities/areas does Dr. Johns serve?
      We help solve water problems all across North Carolina. We are located in Colfax, but we serve customers primarily in the Piedmont Triad area.  We have customers from Winston-Salem and Greensboro to Reidsville, Thomasville, Burlington, High Point, and everywhere in between!
    • Do you have any referrals from customers?
      It’s important to do your research before making a decision, and we completely understand! Take a look at past and current client testimonials right here.
    • This is an unexpected cost. Do you offer financing options?
      We understand that household improvement costs can be unexpected. However, you can look at this as an investment in your family’s health. That being said, we do offer financing. Contact us to find out more.

  • Water Treatment

    • How do I know if I have a water problem?

      There are several signs you have a problem with your water, but some of the most common are :

      • Rotten egg smell
      • Cloudiness caused by contaminants
      • Strong chlorine taste
      • Hard water can also be an issue and will decrease the energy efficiency of your appliances
    • How can I be sure if there's a problem with my water?
      The best way to be sure is to request a free water analysis. Call (336) 560-9540 or fill out our online form and someone from our team will come out and check your water completely free of charge!
    • What solutions are there to fix water problems?
      We offer a range of water filtration systems for residential and commercial use. Our professional and experienced team will make sure you find the best solution.
    • Which solutions are right for household water?
      We can install a wide range of solutions by Kinetico, which include drinking water systems and water softeners, whole house water filtration systems, and chloramine-reducing systems.
    • Are there drinking water solutions for commercial use?
      Yes, of course!  Dr. Johns can install Vertex bottleless coolers in your office or facility. Vertex bottleless coolers provide clean, fresh water using existing water sources without the inconvenience of large and heavy water bottles. Contact us today for pricing information!
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